Terms and Conditions

1. Introduction

These terms and conditions govern the use of the website lambassadeursartoria.com (hereinafter “the Site”), operated by L’Ambassadeur Sartoria, a company registered in Hong Kong under the number [Company Number] with its registered office at [Address]. By accessing and using our Site, you agree to be bound by these terms and conditions.

2. Definitions

In these terms and conditions, the following terms shall have the following meanings:

  • “Site”: l’Ambassadeur Sartoria website (lambassadeursartoria.com)
  • “User”: any person accessing and using the Site.
  • “Products”: the high-end menswear manufactured and sold by L’Ambassadeur Sartoria.

3. Access and Use of the Site

Use of this Site is limited to individuals aged 18 years and over. You agree to use the Site only for lawful purposes and in accordance with these terms and conditions.

4. Orders and Payment

To place an order, you must follow the online ordering process described on our Site. We accept payments via [Accepted Payment Methods]. Once your order is placed, you will receive a confirmation email.

5. Pricing and Taxes

All prices displayed on the Site are in US dollar (US$) and exclude applicable taxes. Since we ship worldwide, take in consideration the taxes that apply in your country.

Delivery charges are not included in the prices and will be added to the total amount during checkout.

6. Delivery

We ship our products worldwide.

Delivery times vary depending on the destination and you will be able to track your order using the tracking number provided.

If you live in a conflict zone, you agree to take the full responsibility of the arrival of your order.

7. Returns and Refunds Policy

You may return unworn and unused products in their original condition within 14 days days of receipt for a full refund or exchange.

To initiate a return, please contact our customer service at [email protected] and read the next paragraphs for instructions :

  • In case of return, return costs to our headquarters are at your expense. Please use a return method that includes a tracking number. Once received, we will proceed to a full refund of your order or selected items using a bank transfert.

  • In case of exchange, return costs to our headquarters are at your expense. Please use a return method that includes a tracking number. Once received, we will send the new items to your address and cover the shipping costs. Note that only one return process (including one or many items) can be made by order. If the new item is cheaper than original we will refund the difference using bank transfert. If the new item is more expensive, you will have to pay for the difference before shipping. 

  • All products are carefully inspected by us before shipping to your address. However, if you ever receive a damaged product, return costs to our headquarters are at our expense. However, we will kindly ask you to pay the return fees and we will refund them back once the product arrives in our headquarters. Please use a return method that includes a tracking number. Once received, you will have the choice between a full refund or an exchange.

 

In both situation, the product(s) must be in perfect condition with handtags if included and original packaging if possible. We won’t exchange or return product(s) that you may have damaged : stains, scratch, cuts, …

8. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of L’Ambassadeur Sartoria or its content suppliers and is protected by international copyright laws.

9. Limitation of Liability

L’Ambassadeur Sartoria shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the materials on this Site, even if L’Ambassadeur Sartoria or an authorized representative has been advised of the possibility of such damages. If your use of materials from this Site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.

10. Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy] to understand our practices regarding the collection, use, and protection of your personal information.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from these terms and conditions or your use of the Site will be subject to the exclusive jurisdiction of the courts of Hong Kong

12. Changes to Terms and Condition

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the modified terms and conditions.

13. Contact Information

If you have any questions about these terms and conditions, please contact us at [email protected] or WhatsApp.