FAQ

Frenquntly Asked Questions

Contact us if you need assistance : [email protected]

1. Order on L'ambassadeur sartoria

Search for an Item
To peruse our catalog, please select a category from the navigation menu or discover our curated selections on the homepage. To find a specific item, utilize our filters or conduct an internal site search.

Product Information
Each product page meticulously describes the item, including its composition. It also lists the available sizes and colors. Click on the image to zoom in on the product and view all the intricate details.

To place an order :

  • On the product page, choose your desired size.
  • Add the item to your cart.
  • Once you’ve selected all the items you wish to purchase, click on the cart.
  • Choose your preferred delivery method and payment option.
  • Enter your shipping address, and on the following page, provide your payment details.
  • Double-check that the information you’ve entered is accurate before clicking ‘Place Order.’

Within a few minutes, you will receive a confirmation email.
As soon as your order is dispatched, we will send you an email to notify you.”

2. Creating an account

By creating an account, you will gain access to exclusive areas and services reserved for our customers. For example, in the ‘My Account’ section, you can view your order history, review your personal informations, or manage your delivery addresses.

During the registration process, you will select your country of residence. However, this does not restrict you from having items delivered to a different country. Please be reminded that, for taxation purposes, the country from which you place the order must match the delivery country.”

3. how to delete my account

Please contact us if you want to delete your account.

4. how to unsubscribe from our newsletter ?

At any time, you can unsubscribe from our newsletter by clicking the unsubscribe link located at the bottom of the page. A web page will open, allowing you to confirm your unsubscribe request.

Please note that it may take a little time for your unsubscribe request to be processed, and you might still receive one or two newsletters during this period.

About every week our team check that the recent unsubscribing requests are correctly processed.

5. I am unable to log into my account. What should I do ?

If you have forgotten your password, on the login page, click on the ‘Forgot Password?’ button and follow the procedure to reset it.

Please feel free to contact us if you need assistance.

7. Newsletter

Subscribe to our newsletter to be among the first to discover our latest releases.

8. I am not receiving the newsletter. What should I do ?

It’s possible that our newsletters have been placed in your email’s spam folder due to your security settings. Please check that the email address [email protected] is added to your list of safe senders

You can also verify that the email you provided was correctly written by accessing the “my account” section.

Feel free to contact us if you need assistance.

9. Secured Payment

Your payments are provided with the utmost security through secure servers, along with the implementation of highly advanced encryption services (SSL). We exclusively use secure connections, as evidenced by the ‘https’ prefix in the URL and the padlock symbol displayed in the browser’s address bar.

To ensure the security of your credit card purchases, we systematically request your card’s CVV (Card Verification Value) for each order. Our payment team may conduct anti-fraud checks before approving the transaction, and for maximum protection, they may contact you to confirm your order.

10. Fiscal Informations

Only end customers can make purchases on lambassadeursartoria.com. Our prices include VAT.

For every order, we issue an invoice that will accompany your package.
Please note: after order confirmation, order-related information cannot be modified.

Depending on the importation rules applicable in your country, customs duties, import taxes, or other fees may be applicable to your order.

11. Why Can't I Complete My Order?

Please ensure that you have entered the information for your selected payment method correctly. If you are paying by card and the issue persists, we recommend contacting your credit card issuer.

Feel free to contact us if you need assistance.

12. Why Have I Been Charged Twice for a Single Order?

We guarantee that your credit card will only be charged once for an order. It is possible that the amount may appear twice on your statement: the first line corresponds to the payment authorization request made at the time of the order, and the second line represents the actual amount deducted.